StarReminder - the flexible reminder software for windows
  • Features
    • Portable
    • Works Transparently
    • Task Management
    • Alerts
    • Popup Notifications
    • Email Notifications
    • Full moon Notifications
    • Post-It notes
    • Memo Notes
  • Free Download
  • Buy-Register
  • Support
  • Contact
  • User Opinions
  • Version history

Support Questions and Answers

View answers to the most frequent questions and get help to all program features. You can post a comment or question to each article. Our Support Dept will repsond as soon as possible.

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How can I use the Lock feature?

4/21/2021

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​When working on a multitudinous environment (e.g. your company's office) you may not want your notifications or reminder data to be exposed and displayed to other people while you are away from you desk.

Therefore StarReminder can be locked to prevent that. Right click on the Tray Icon and select "Lock" or from the main window select "File > Lock". All StarReminder's windows are closed and for any pending notifications you are informed via a balloon hint, which pops from the Tray Icon.

Click on the Tray Icon or right click on the Tray Icon and select "UnLock" to unlock StarReminder. If a password is set, it will be required to unlock it.

If a password is not set, the Lock feature works like a "mute" and any "unauthorized" person can display your data.

Even if StarReminder is locked you can still add Tasks and Post-It notes.
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How can I assign system Hotkeys to StarReminder’s operations?

12/17/2013

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System wide keys combinations (Hotkeys) are used to speed up access to StarReminder’s basic operations increasing your productivity. Open the Preferences dialog (from the Main window choose ‘Help > Preferences’) and select the System tab.

The default Hotkeys are:

Shift + Ctrl + A to Add a Task
Shift + Ctrl + N to Add a Post-It note
Shift + Ctrl + F to open Search

Set your preferable Hotkeys using the dropdown list boxes.
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What is StarReminder’s URL highlighting?

12/17/2013

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URL highlighting is the ability of StarReminder to recognize URL syntax inside text content. Either inside a Task’s text notes or a Post-It’s text notes StarReminder will recognize URL syntax and will highlight it with separate color. A hand cursor will appear moving mouse over the URL.

For example type a URL www.starreminderapp.com and click on it to visit this URL using your installed internet browser. 

Type an email address (using the mailto: prefix) (eg.:mailto:reminder@starreminderapp.com) and click on it to open a new email message using your installed email client software.
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How do I lookup my order status that I placed via RegNow?

12/12/2013

1 Comment

 
You can go to RegNow Order lookup
https://www.regnow.com/order_lookup.html

and put your Email address and the Order number ID as listed in the email receipt you got from RegNow.

You can contact RegNow customer support at
accounts % regnow.com

( replace the symbol with @ )
1 Comment

Do you have a Linux or Apple/MAC version of your software?

12/12/2013

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StarReminder is designed to work on Windows operating systems. There are no planned versions for MacOS and Macintosh computers or for Linux operating systems.


If you have a windows simulation program installed on your Apple/MAC computer or on Linux, you can try the free version of our program to see if it runs on your Macintosh. If it runs, then you can also purchase the full version.
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How can I setup StarReminder to run on Windows start up?

3/28/2013

1 Comment

 
Open the Main window and from the menu choose "Help > Preferences" and click on the "System" tab. Check the “Run on Windows startup (requires Administrator privileges)” preference.

Note that if your Windows’ user account does not have Administrator privileges then you will receive an error message: “Cannot Enable or Disable the "Run on Windows startup" option. Please check your Security Policy settings and make sure that StarReminder is allowed to read and write to the Windows registry”.

You can either:
  1. Elevate your Windows’ user account to Administrator and check the preference as instructed in the previous paragraph. Additionally you can use the "Run as Administrator" Windows option, or
  2. You can add StarReminder in Windows’ Start up folder so it can run on Windows Start up.

Add StarReminder in Windows startup folder on Windows 8 
​(note: simular instructions apply to Windows 10, also)
1 Comment

When I launch StarReminder I get an "Invalid database format or database corrupted" message.

12/18/2012

0 Comments

 
This error occurs because your database has been corrupted due to an instant electrical power loss or an abnormal program termination.

In order to fix this you must locate the latest database backup file and copy it to your database location.
Rename the latest database backup file to 'StarReminder.dat’ and copy it to your database location.
Launch StarReminder and check your data.
 
Database path location
Depending upon StarReminder's version the database is located either:
in StarReminder’s installation folder (e.g. 'C:\StarReminder') or,
in '[Windows' Documents folder]\StarReminder' folder. 
 
Here you can read where you can locate your backup files:
http://www.starreminderapp.com/2/post/2011/10/are-my-data-safe.html
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Can I setup StarReminder to start automatically when my USB disk is plugged in the computer?

3/6/2012

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autorun.inf
File Size: 0 kb
File Type: inf
Download File
Download the Autorun.inf file found above, and place it in the root of your USB disk. Once you plug your USB disk in the computer the Windows' open dialog will appear like this:  
Setup StarReminder to launch when USB disk is plugged in computer
Setup StarReminder to launch when USB disk is plugged in the computer.
This is a Windows feature and it is called Autoplay. It must be enabled through Windows' environment.

IMPORTANT: 
  • The Autoplay feature does not work in all Windows machines or USB disks.
  • Check if an Autorun.inf file already exists in the USB disk. If, so this means that another installed application uses the Autoplay feature. You should backup the existing  Autorun.inf file first.
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USB Installation

12/19/2011

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USB disk installation steps:

1. Launch the setup program.
2. In the Select Destination Location page
press the Browse button, locate the USB disk's drive letter and press the Next> button.
Picture
3. In the Select Components page
choose the (2) Install software in USB disk option from the dropdown list and press the Next> button.
Picture
4. Complete the installation.
0 Comments

Can I update my License information?

11/1/2011

2 Comments

 
Yes. Please go to the Contact webpage.

Fill in the First, Last name and the Email edit boxes with your new license details. From the Request category drop down list select “Update License information”. In the Comment edit box please fill in your current license information, so we can track you in our database. Press the Submit button.

In a few working hours you will receive an email with your update license details. Select the “Help > License” from the main windows’ menu and fill in your updated license details in the dialog window.
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